Returns & Exchanges

At Steven Smith Teamaker, we want you to be completely satisfied with your purchase. If you are not delighted with your tea or teaware, we offer a straightforward return process to ensure your experience remains exceptional.

Return Process

• 1.
  Contact Our Team

  Email our customer support within 30 days of receiving your order to initiate a return or report an issue with your tea.

• 2.
  Provide Order Details

  Include your order number and a brief explanation of why the product didn't meet your expectations to help us improve our craft.

• 3.
  Prepare Your Package

  For non-perishable teaware, safely pack the items in their original packaging; for food items, we will provide specific disposal or return instructions.

• 4.
  Receive Your Refund

  Once your request is processed, we will issue a full refund to your original payment method or send out a replacement shipment immediately.